If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned within 10 days in case of defects or functional problems. You will need to send these back to us to get credit for the amount paid. Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc.
Personalized products fall under the category of non returnable products. However, for the convenience of our customer we can replace the same if there is some mechanical defects. The Lagniappe is not liable to issue refunds and accept returns merely on the grounds of disliking of the product by the customer.
Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.
Order cancellations by The Lagniappe
Sometimes we have to cancel an order for reasons beyond our control. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or product. In cases where you would rather prefer a refund, we shall reimburse the entire amount paid for the product.
Order cancellations by customer
Orders once placed cannot be cancelled, unless the Lagniappe is unable to fulfill the order in any way. Refund of order cancellations from a customer’s end depends entirely on the time of cancellation.
All gifts can be sent to you, directly to the recipient, or to another address at your request.
Please ensure the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or in case premises are locked.
We work with various delivery partners and try our best to get it delivered on the date and time requested. However, in certain cases, there could be delays.